Dick's Country Chrysler Jeep Dodge
Dick Inukai opened Dick’s Country Dodge in 1985. He expanded his store by adding two more brands, creating Dick’s Country Chrysler Jeep Dodge, in 2006. No matter what qualities you are looking for in your next new vehicle, we are confident we can satisfy your desires. Our friendly and professional staff is ready to serve you, so stop by and see what it is like to be a part of our family. Please visit dicksautogroup.com to learn more about our dealership and the Inukai Family Boys and Girls Club in Hillsboro.
I accidently cut myself off during the comment I was writing—–
During the times I was paying the increased price from $9.99 to $19.99, I was feeling a little like Dick’s had sort of ‘renigged’ on my auto purchase agreement. I have not commented on this previously, but the latest incident has brought this more to my mind. During the week previous to Memorial Day weekend, I called in for an appt. for Saturday the 28th. I was told that the service dept. no longer required appt.’s for oil changes and that I should just come in on the morning of the 28th, so I drove in from Vancouver and arrived about 9:30 am only to find a sign on the door telling me the service dept was closed for the weekend. Now this is a 50 min. drive each way for me, so as you can see, I was a little upset. It seems to me that since Dick has semi-retired, there have been a lax in some of the company’s commitments to customers. Patt LaMonica
Ms. Lamonica,
First of all I would like to apologize for the miscommunication about our service hours on Memorial Day weekend. There are only two Saturdays during the year when our service and parts departments are closed. One is Memorial Day the other is Labor Day. We obviously did not do a very good job of communicating that to all of our employees. Because of the time you wasted making the trip all the way to Hillsboro for your service I would like to offer a free service on your next visit. Attached is a coupon for your free service. Also, please keep in mind that we do offer express lane service for oil changes and tire rotations. You do not need an appointment for those services and we do offer it on Saturdays.
I hope that you will give us another opportunity to provide service for your vehicle. if you have any questions please feel free to contact me.
Sincerely,
Richard Siddall
Service Manager
Dick’s Country Chrysler Jeep Dodge
503-640-1050